Dear customer,

✅ YOUR RETURN REQUEST HAS BEEN APPROVED

Here are the steps to follow to make your return:

1. Go to the website: https://send.royalmail.com/send/youritem 
   
2. In the "Where's your item going?" drop-down menu, select "France - Mainland"
   
3. Define the characteristics of your parcel according to the number of items to be returned (count 1kg per pair of shoes)
4. Among the different shipping solutions, choose the one that suits you
   
5. In the "Where's your package going?" box, enter the details shown below
   
6. In the "What does your package contain?" box, enter the information concerning your return
   
7. Click on the "Continue" button
   
8. In the box "Where are you sending it from?" enter your personal details
9. Check the "Show this address on the label" box
10. Validate the form and check out.

🚨 VERY IMPORTANT NOTICE

• ORDER NUMBER IS MANDATORY:
  Any return that does NOT contain the invoice or order number inside the package cannot be processed.
• DO NOT USE PICKUP POINT
  Any returns made to a Pickup Point, Locker, or any other type of drop-off location cannot be processed.

📦 DETAILS TO BE INCLUDED FOR YOUR RETURN

(all fields are required for your return to be processed) :

• Company name : Ultrabold
• Address line 1 : 350 Chemin de Pré Neuf
• Address line 2 : CDV 60436
  
• Town / City : La Mure
• Postcode : 38350
• Country : France - Mainland

ONCE YOUR PAYMENT HAS BEEN MADE :

• Print your return label (printable at home or at the post office, on self-service machines or at the counter);
• Print the invoice corresponding to your order (downloadable here);
• If you are unable to print your invoice, please fill in your order number on a separate sheet of paper and enclose it with your parcel;
• Pack the goods you are returning in their original packaging. If necessary, in packaging suitable for transport;
• Place the invoice inside the parcel and attach the return label securely to the outside of the parcel; keep the tracking number;
• Depending on the shipping option you choose, you can either drop off your package at a collection point or have it picked up from your personal mailbox.

AFTER RECEIPT OF YOUR ITEMS BY OUR SERVICES:

• If it is a return, we will refund you via the original payment method within 5 working days, you will be notified by e-mail;
• If it is an exchange, a new package will be sent to you within 5 working days, you will be notified by e-mail.

⚠️ IMPORTANT NOTES :

• Please keep your tracking number.
• Returned goods cannot be accepted if they have been used or damaged.
• A returned package without the order number (invoice or plain paper) will be automatically refused.